FAQ

Our jewellery pieces are crafted using high-quality materials such as sterling silver and 14k gold.

We offer standard shipping on all orders within the contiguous Europe. For international orders or expedited shipping, additional charges may apply. Please refer to our Shipping Policy page for more details.

Yes, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 30 days of receipt for a full refund or exchange. Please see our Returns & Exchanges page for instructions on how to initiate a return.

Yes, we offer gift wrapping as a paid extra service for all orders. Simply select the gift wrapping option during checkout, and your order will be beautifully packaged and ready for gifting.

Yes, we do offer custom and personalized jewellery options. Contact our customer service team to discuss your requirements, and we'll be happy to assist you in creating a unique piece.

We do not offer a ring sizing service. However, if the size does not fit, you may exchange the ring for a different size. Please note that all shipping costs for the exchange are the responsibility of the customer.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept PayPal for secure and convenient payments.

You can check the status of your order by logging into your account on our website and navigating to the Order History section. Alternatively, you can contact our customer service team with your order number, and we'll be happy to provide you with an update.

We do not offer wholesale pricing or bulk ordering options. All of our products are available exclusively through retail purchase.